09:00 - 09:30

The European heating market is seeing greater disruption than ever before as it transitions from “old heat” to “new heat” – decarbonisation policy is tightening, new technology ecosystems are emerging, new competition is threatening the incumbent heating players, and the traditional heat sales channels and customer propositions are being shaken up.  We will set the scene, exploring how decarbonisation pathways for heat are evolving in Europe, in the context of this transition.

Lindsay Sugden, Heat Services Lead, Delta-ee

Rachel Hay, Lead Analyst - Buildings, Committee on Climate Change

Paul Chambers, Head of Buildings, Electrification and System Transformation in the Clean Heat Directorate, BEIS

 09:30 - 10:30

2a. Disruption to heat business models: From kWh to comfort

Traditional heat business models are evolving beyond just selling kWh. New customer propositions such as Heat-as-a-Service are emerging which promise to erode customer barriers to the uptake of low carbon heating. Digitalisation and connectivity is bringing more information – and potentially decision-making power – to the customer.  Since last year, we see a step change in how this disruption is evolving – from trials and pilots to real commercial projects. In this session, we will focus on the evolution of customer propositions - who will be the winners in the future heating market, and with what propositions?

Roxanne Pieterse, Heat Insight Service Manager, Delta-ee

Ed Hunt, Service Design Lead Consultant, Energy Systems Catapult

Steve Djob, Business Development, Engie Digital

Thomas Pilar, Director, Viessmann Waerme

2b. Disruption to heat business models: From shifting boxes to selling services

Heat business models are moving beyond shifting boxes towards service-based offerings. New routes to market such as online sales platforms are increasingly threatening the traditional sales channels.  Emerging, innovative concepts to achieve mass building retrofit are making inroads in some markets.   In this session, we will focus on route-to-market disruptions – how will heating products and services be sold in future, and who will the key stakeholders be?

Kristofer Fichtner, Co-Founder, Ecoworks

Joris Jonker, Founder / CEO, The FCTR E

Lucas Koczian, Head of Product Portfolio, Thermondo

3. Innovation in "new heat" 

The transition to "new heat" is driving innovation, aiming to tackle retrofit, move closer to zero carbon new build, and capture value for customers and market stakeholders. We will be joined by key technology manufacturers & solutions providers to share highlights of the latest innovation emerging to supportthe transition from "old heat" to "new heat."

4. Electrification of heat and decarbonising the electricity system: Opportunities from sector coupling

As the electricity sector decarbonises, the need for energy system flexibility is rising.   For electric heating (and cooling) products, the ability to control the timing of demand is becoming more important than the amount of demand.   Business models utilising the flexible operation of residential electric heating products are beginning to move from the trial stage to commercial reality in some markets, potentially creating value for customers, networks, energy suppliers and new entrants.  Gas players are engaging too, seeing the potential to contribute to the flexibility of the whole energy system.  We will explore the outlook for those trying to capture value from this flexibility, and discuss the activities (and successes) of a range of players.

Cate Lyon, Electrification of Heat Service Manager, Delta-ee

Ian Rose, Professional Services Director, Passiv Systems

Håkan Ludvigson, CEO & Founder, Eliq

John Tillema, CTO & Founder, TWTG

5. Hydrogen for heat: Hype, hope or a silver bullet?

Hydrogen is a hot topic with policy-makers in many markets at the moment, not least for its potential role in decarbonising gas. It is clear that hydrogen will be a part of the future energy system – though “hydrogen for heat” is moving forward at very different rates in different markets, with some uncertainties remaining about how it will be used.  Some manufacturers have already jumped ahead of the curve, launching hydrogen boilers and fuel cells, and others point to the potential for “hydrogen hybrids”. We will explore in this session, how hydrogen for heat is evolving in key markets, how it could interplay with other energy vectors, and what the impact could be on the heating market.

Steven Ashurst, Gas Heating Service Manager, Delta-ee

Marco Bijkerk, Manager Innovative New Technologies, Remeha

Angus McIntosh, Director of Energy Futures, SGN (invited)

Margot Loudon, Executive Advisor Retail, Eurogas

Speaker TBD, GRHYD Project Representative, GRDF

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