The Delta-ee European Heat Summit 2019

The Bloomsbury Hotel, London
25-26 September 2019
Expanding on the success of our previous events, we are very pleased to launch The Delta-ee European Heat Summit for 2019.
This invitation-only event will bring together key players to discuss the latest developments and expectations for the future of heat in Europe.
Delegates will hear about how the landscape is evolving and emerging customer propositions and opportunities from leading innovators in the sector and enjoy excellent networking with industry peers.
The Summit programme will be a mix of focused sessions on specific heat topics, combined with a plenary session covering cross-cutting issues.


This portion of the Summit is for subscribers to Delta-ee's Gas Heating Service, Electrification of Heat Service and Heat Insight Service only.

If you are unsure whether or not you are a subscriber, contact [email protected]


10:45 - 11:00 Arrival, registration, coffee
11:00 - 12:00 Delta-ee's European market roundup: Top 5 sweet spots in 'new heat' We will present Delta-ee's view of 2019's top 5 opportunities in 'new heat' - which could cover technologies, market segments, business models and routes to market. We will then welcome subscribers' Q&A, views and input to the roundtable discussion.
12:00 - 13:15 Lunch  
13:15 - 14:00 New heat customer propositions: How to bring the customer with you We will present highlights from our own customer research and market insight, then welcome subscribers' Q&A, views and input to the roundtable discussion.
14:00 - 14:45 New heat routes to market: The evolving role of the heating installer We will present highlights from Delta-ee's own installer research, then welcome subscribers' Q&A, views and input to the roundtable discussion.
14:45 - 15:15 Coffee break  
15:15 - 16:45 Breakout sessions & Discussion: Understanding the customer and the installer of the future 2 breakout sessions where we split into groups to discuss opposing views on the needs of the customer of the future & the role of the installer in the future route to market for heat.
16:45 - 17:00 Delta-ee summary/close  


Timings TBC 1. Opening, scene setting

2. Disruption to heat business models: What's the outlook

Traditional heat business models are evolving beyond just selling kWh and shifting boxes. New routes to market such as online sales platforms are increasingly threatening the traditional sales channels, and new customer propositions such as Heat-as-a-Service are emerging which promise to erode customer barriers to the uptake of low carbon heating. Digitalisation and connectivity is bringing more information – and potentially decision-making power – to the customer and changing the way the installer works.  Since last year, we see a step change in how this disruption is evolving – from trials and pilots to real commercial projects. We will explore two areas:

                2a. From kWh to comfort – focusing on the evolution of customer propositions - who will be the winners in the future heating market, and with what propositions?

                2b. From shifting boxes to selling services  focusing on route-to-market disruptions – how will heating products be sold in future?)

Kristofer Fichtner, Co-Founder, Ecoworks

Ed Hunt, Service Design Lead Consultant, Energy Systems Catapult


3. Technology opportunities in retrofit

Low carbon and high-efficiency heating appliances are evolving to tackle the most challenging end-user sectors.  We will share highlights of the latest products emerging to support decarbonisation of heat in retrofit.


4. Electrification of heat and decarbonising the electricity system: Opportunities from sector coupling

As the electricity sector decarbonises, the need for energy system flexibility is rising.   For electric heating (and cooling) products, the ability to control the timing of demand is becoming more important than the amount of demand.   Business models utilising the flexible operation of residential electric heating products are beginning to move from the trial stage to commercial reality in some markets, potentially creating value for customers, networks, energy suppliers and new entrants.  Gas players are engaging too, seeing the potential to contribute to the flexibility of the whole energy system.  We will explore the outlook for those trying to capture value from this flexibility, and discuss the activities (and successes) of a range of players.

Ian Rose, Professional Services Director, Passiv Systems

Hakan Ludvigson, CEO & Founder, Eliq


5. Hydrogen for heat: Hype, hope or a silver bullet?

Hydrogen is a hot topic with policy-makers in many markets at the moment, not least for its potential role in decarbonising gas. It is clear that hydrogen will be a part of the future energy system – though “hydrogen for heat” is moving forward at very different rates in different markets, with some uncertainties remaining about how it will be used.  Some manufacturers have already jumped ahead of the curve, launching hydrogen boilers and fuel cells, and others point to the potential for “hydrogen hybrids”. We will explore in this session, how hydrogen for heat is evolving in key markets, how it could interplay with other energy vectors, and what the impact could be on the heating market.

Marco Bijkerk, Manager Innovative New Technologies, Remeha

  6. Summary/close


Coming soon

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