2020 has been a year like no other. It’s hard to remember what the news covered before the Covid-19 crisis. Businesses have been challenged, with job losses and restructuring commonplace, and lockdowns across the world have put countless things on hold. 

That said, the energy transition has continued to gather pace. New entrants continue to enter the market, despite companies like Tonik Energy and Yorkshire Energy going under, and companies such as Ekwateur and So Energy see the challenges the year has presented as just that: a challenge. 

Smart meters and connected devices are throwing up a huge amount of data and energy retailers are working hard to look at how they can use this information to offer insights to customers. So where is the value in this new opportunity for energy retailers and customers alike? 

David Trevithick, Energy Insights + research manager at Delta-EE, explains energy insights are now a mainstream offering and energy retailers must think about offering advanced energy insight solutions, with the customer in mind.