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We have been analysing the Home Energy Management (HEM) space for over a decade at Delta-EE, and the market has come a long way.
10 years ago, energy suppliers were providing energy monitoring devices (or in-home displays) to their customers, in a hope to make them understand their consumption and save energy as a result. That’s what the industry called HEM at the time. History told us however that customers quickly lose interest for these devices, as once you have the information, there isn’t much you can do on an ongoing basis with it.
On Thursday 28 November 2019, Energy Saving Trust hosted its annual Fleet Heroes awards and conference – celebrating those leading the transition to cleaner, greener transport. As a judge for this year’s awards, it widened my eyes on the imperative for closer collaboration between energy and transport sectors to deliver net zero ambitions. This collaboration is unlocking some of the more exciting opportunities across the energy transition. In this blog, I summarise my thoughts on why fleet should be central to your New Energy strategy for the next few years.
Fleet managers are the New Energy customer
The transition from ‘old’ to ‘new’ heat is disrupting the market in several ways, creating new business models, customer propositions and technology ecosystems, as well as opening up opportunities for new market players and sales channels. This two-part blog series will consider how the heat market could evolve and what could be seen in the next few years.
This first part considers heating system functionality and connectivity, value stream diversification and hydrogen for heat. The second will look at customer propositions.
All personal opinions regarding Brexit aside, there’s no denying that the European Commission and European Union has a huge influence over the energy sector. Recent episode of Talking New Energy, the Delta-EE podcast, focuses on what the latest policy coming out of the EU means for the energy transition.
As Frauke Thies, Executive Director at SmartEn, explains, organisations such as SmartEn help their members understand the legislation coming out of the European Union and how it affects them. It is not always easy to help countries understand the influence of the EU, but its influence is paramount. Take the Energy Performance of Buildings Directive, for example, which has set the target for member states to achieve nearly zero energy buildings in new builds. In the future this will push towards achieving a renovation of building stock as well.
Everyone knows that the future of energy will be much more distributed. Technologies such as EV chargers, heat pumps, batteries, solar panels, and smart controls will be installed in greater and greater numbers.
More and more customers will buy services built around these products. Building such services or subscription business, or offering bundles of products, is where many companies are rightly heading.
OVO’s ‘Future of Energy’ event at the Tate Modern on the South Bank in London was ostensibly about celebrating the company’s 10 year anniversary – in which the company, founded by CEO Stephen Fitzpatrick, has grown to around 1.5 million.
With the announced acquisition of the SSE retail customer base of 3.5 million pending – subject to regulatory approval as Fitzpatrick was at pains to point out – OVO will become the second largest energy supplier in the UK with circa 5 million customers - quite a journey and something to be celebrated for sure. The company has relentlessly focused on customer service and experience, and its success in doing so shines through in its customer growth and the numerous customer service or industry awards it was won over the years.
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