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Last year, Delta-ee’s Heat Insight Service established its first Customer Panel – a representative sample of up to 1,000 private homeowners. The aim was to provide answers to the questions that heating manufacturers, energy suppliers and policy makers have for their customers. This helps them to improve engagement and understand their target market in more detail.
Delta-ee is excited to be taking part in a ground-breaking innovation project for Wales & West Utilities and Western Power Distribution. The Flexible Residential Energy Demand Optimisation and Management (FREEDOM) project has overseen the installation of 75 hybrid air source heat pumps, in combination with hybrid control panels in homes in South Wales.
The project, managed by PassivSystems, is the largest-scale demonstration trial of hybrid heating systems ever undertaken in the UK. The ultimate aim is to influence the course of UK heat policy. In particular the study will:
Delta-ee's in-house customer panel has identified opportunities for growth within smart heating controls and service contract options.
Discussing the results in the latest Heat Cast Podcast, Steven Ashurst (Senior Analyst) and Valts Grintals (Analyst) from the Delta-ee Heat Insight Service, and Miranda Mayes (Market Research Practitioner & Consultant), consider the findings of the most recent online study and the benefits of using an in-house customer panel.
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