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What role do time-of-use tariffs play in enabling the future of customer collaboration? Examining aWATTar and True Energy

The convergence in the relationship between energy providers and their customers is moving faster than ever, driven by a want to reduce costs on both sides and a desire for new and novel services. This new relationship is largely facilitated by the advent of new technologies becoming commonplace – technology such as smart meters, smartphone apps and new energy assets. 

Each technology plays its own role in profoundly changing customer and supplier behaviour. In recent years, smart meters have enabled us to have a live view of all electricity activity in our homes. Apps, and other tools, help us to visualise and track this activity empowering customers to take control over their consumption. 

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Smart meter benefits: the enabling properties of smart meters to transform customer relationships

The smart meter rollout in GB has been besieged with problems, so the smart meter consultation currently underway in GB is necessary. However, completing a market-wide rollout programme is just one area to address. Stimulating innovation to unlock the longer-term benefits that smart meters undoubtedly enable and communicating these benefits and the transformational potential for customer relationships is also key to a successful future energy eco-system. 

A fresh injection to the GB smart meter rollout  

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Accelerating the transition to 'new heat' top of the agenda at the biggest ever Delta-EE European Heat Summit

It was an inspiring two days at the Delta-EE European Heat Summit in London last week when close to 100 delegates from across the heating sector were brought together in an exciting programme spanning start-ups to energy giants and topics as diverse as hydrogen networks, smart electric heating controls and heat-as-a-service.

With this year’s Summit, it seems to us at Delta-EE that we have reached a tipping point in the decarbonisation debate. Decarbonising new build across Europe is looking increasingly positive, and though retrofit remains the largest challenge, the Summit demonstrated that there is a wealth of technologies, business models and proposition ideas that – targeted at the right sectors – promise to overcome some of this challenge.

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OVO's Plan Zero: transforming the energy system

OVO’s ‘Future of Energy’ event at the Tate Modern on the South Bank in London was ostensibly about celebrating the company’s 10 year anniversary – in which the company, founded by CEO Stephen Fitzpatrick, has grown to around 1.5 million. 

With the announced acquisition of the SSE retail customer base of 3.5 million pending – subject to regulatory approval as Fitzpatrick was at pains to point out – OVO will become the second largest energy supplier in the UK with circa 5 million customers - quite a journey and something to be celebrated for sure.  The company has relentlessly focused on customer service and experience, and its success in doing so shines through in its customer growth and the numerous customer service or industry awards it was won over the years.  

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Is electric vehicle range anxiety increasing carbon emissions?

A recent study from Imperial College London, in partnership with UK energy company Drax Group, investigated the green credentials of different types of vehicles, to put to bed the question “are EVs genuinely better for the environment?”

It concluded that, yes, going electric is definitely a win for reducing emissions. However, the premium electric models coming to market today have a considerably greater carbon footprint than the electric models of the past. I want to explore this market development further; could it be that customer desire for range will actually drive up carbon emissions?

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The New Energy Letter: August 2019

How to avoid the fate of Kodak in the energy transition?

Kodak didn’t fail because it didn’t know about digital cameras. In fact, it developed one of the first consumer digital cameras and in 2005 was the largest seller of digital cameras in the US. But in 2011 its share price fell by 80%, and in 2012 it filed for Chapter 11 bankruptcy.

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