The convergence in the relationship between energy providers and their customers is moving faster than ever, driven by a want to reduce costs on both sides and a desire for new and novel services. This new relationship is largely facilitated by the advent of new technologies becoming commonplace – technology such as smart meters, smartphone apps and new energy assets.
Each technology plays its own role in profoundly changing customer and supplier behaviour. In recent years, smart meters have enabled us to have a live view of all electricity activity in our homes. Apps, and other tools, help us to visualise and track this activity empowering customers to take control over their consumption.