A couple looking worried about their electricity bills
The energy transition will change the way customers use and interact with energy – opportunities to play a more active and important role will arise with the emergence of new products and services. As the electrification of heat and transport gathers pace, customers will also be increasingly reliant on electricity to meet their energy needs. What does this mean for vulnerable customers and what role can DSOs play to support them, so no one is left out?
To answer this, we firstly need to understand who the vulnerable customer of the future might be. As the energy transition evolves, customer vulnerability will also change. New types of vulnerability may emerge relating to: