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Arthur developed the Delta-ee Connected Home Research Service. Currently focused on product-related business development, he has also managed and delivered a variety of research and consultancy projects on different areas such as microgeneration, market analysis, market forecast, strategy development and customer research.

Arthur holds an MSc in Renewable Energy Engineering and a BSc (Hons) of Mechanical Engineering from Heriot Watt University in Edinburgh.

Why remote diagnostics should be on top of the agenda for any heating company

There are over 75M boilers installed in Western Europe today, and the annual boiler installation market accounts for around €8B. Out of all the boilers installed, around a quarter have a maintenance and/or repair contract, giving a market value of around €2B, excluding all the replacement parts and uncontracted repairs or maintenance.

Connectivity and digitalisation of boilers will transform this market and reshuffle the cards between all the players. It will take time, but signs of this transformation are already visible, with giant heating servicing companies like British Gas and Engie Home Services betting on connectivity to enable remote monitoring and diagnostics of their boilers.

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464 Hits

Could Home Energy Management be the next big connected home opportunity?


Delta-ee first published a study on Home Energy Management (HEM) back in 2010. We didn’t know it yet but this was the dawn of the connected home market, with companies like Nest starting to get some momentum in the US, and Alert Me who would later be acquired by Centrica.

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3114 Hits

Energy insight services: innovate rapidly or die slowly

Customers couldn’t care less about energy. Electrons from company X have no more value than those from company Y. 

So far, the main differentiators between energy suppliers were:

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1598 Hits

Australia: why energy companies have a unique opportunity to lead its connected home market


The US and the European connected home markets have taken off. There is (almost) no debate about this as millions of homes are equipped every year with connected home products. You would think that a developed and English speaking country such as Australia would be on top of this trend. But that’s not the case.

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1235 Hits

Delta-ee's take on CES 2017

More than just a big futuristic tech show, the CES is a perfect occasion to review where the connected home industry is at and what the market might look like in the next year or two. However, if you follow the connected home market like us, there was no major surprise in Vegas this year. The main takeaways from the event were the growth of the leading US service providers and the development of the retail market via cameras, thermostats, voice control and home automation. There are also some interesting trends in the market with additional user interfaces, the hype around connected door locks and the much cheaper products coming from China. Finally, we saw a few start-ups which developed solutions particularly interesting for the energy markets.

The leading US service providers are growing their customer base and adding more use cases to their portfolio

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1615 Hits

End of the summer fireworks in the connected home market

The connected home product catalogue is getting thicker as we speak, with announcements from every corner of Europe – especially from the IFA tradeshow in Berlin. O2 (Telefonica), Amazon Alexa & dash buttons, Homekit, Netatmo, Nest, Tado, Bosch, Sonos… These are some of the most exciting European (and US) connected home companies and all are trying to light the fuse! I’m curious to compare some of these products to our long list of energy / security ‘product profiles’ we are currently working on.

My take out of these is that more and more cool devices are coming the market from well-known connected home brands – that’s the good news. There is, however, very little happening in reducing the upfront cost barrier for non-early-adopter customers – and that’s a very concerning news.

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2049 Hits

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