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Households MADE to deliver the energy transition

Managing domestic energy assets for the benefit of households and networks

Homes of the future will increasingly have multiple energy assets such as electric vehicles (EVs), , solar PV and battery storage systems. The MADE (Multi Asset Demand Execution) project is all about understanding how to manage these multiple energy assets in a way that is both beneficial to the homeowner and the energy networks.

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The epic battle for new energy dominance

We often get asked questions like “Do you think Amazon will acquire an energy supplier?”, “What will BMW’s EV charging strategy be?” and “Are the oil majors really interested in new energy? and we have a lot to say about each of them. However, given the pace at which the energy transition is happening – with opportunistic acquisitions, product launches and partnerships springing up in places that would have seemed unthinkable a year or two ago - probably the only answer we can give to these questions with absolute certainty right now is to “expect the unexpected”. We certainly try to.

Having said that, Europe’s oil majors would currently appear to be best placed in the battle to capture the new energy customer. Given that we recently conducted a comprehensive review of the activities of new market entrants in this space – we can say that with confidence. The oil majors have a combination of strategic need and financial strength which is unmatched at this moment in time. As such, we have little doubt that the likes of Shell and Total will continue to be highly active as the new energy market develops, and we fully expect some of their rivals (BP, Eni, etc.) to increase their activity too.

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Energy customer service: transition to a digital, customer-focussed model

Poor customer service is one of the big drivers of churn in energy retail. It’s not difficult to recall a time when you’ve felt underwhelmed when querying an inaccurate electricity bill, when trying to understand a change in payment plan or when changing account after moving home.

But under the surface, there’s a fair amount of innovation happening to address customer pain points, particularly in the digital space. Our research points to a transition away from the traditional approach centred around operational efficiency towards a customer-first approach.

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Selling heating systems online: the first step in the evolution from products to services

Buying a new heating appliance today typically involves finding and dealing with a local installer, as well as taking time off work to wait at home for a site survey and installation, all for a price which the customer generally does not know is competitive or not. Why not just buy online? With the internet giving customers more power and more information, is this trend finally coming to the very traditional heating sector?

New entrants like Thermondo are speeding up this slow and arduous process by doing the site survey remotely, either by asking the customer a few simple questions online or over the phone, having them upload photos of their heating system, or doing a video call. The first benefit for customers here is that they don’t have to wait very long at all to get a quotation, and they also don’t need to be at home waiting for an installer to come around and do it.

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Platforms: an essential part of the energy system

Platforms are one of the hot topics in the new energy sector. There are platforms which connect buyers and sellers such as for installing heating appliances or auto-switching, which interrupts the traditional energy retail-customer relationship. And there are those which connect, link and even manage large numbers of energy assets together such as hot water tanks, electric vehicles and batteries.

But why are platforms such a hot topic today?

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Defining Heat as a Service

A PDF of this graphic can be downloaded here.

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Navigating the transition to ‘new heat’

Building on the success of previous events and bringing together key stakeholders in the European heating space, we are holding another Heat Summit this year. The event, taking place in London this September, will focus on several key themes emerging from the transition from ‘old heat’ to ‘new heat’. Read on to find out what we’ll be covering and register for this unmissable event.

Navigating the transition to ‘new heat’

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UK’s Smart Future Cities – where are the opportunities?

The UK has an opportunity to incorporate smart technology and Internet of Things (IoT) into its physical, energy and transport infrastructure, to improve public services and the overall quality of life for its citizens. Over the past few years, the National Government and UK Local Authorities (LA) have been taking proactive steps to implement and support this smart city transition, with key cities such as Bristol, London and Manchester pledging carbon neutrality by 2050 or earlier.

City-wide and integrated approach

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The Rise of Local Energy Systems

Energy is becoming more distributed and localised. We’re seeing the emergence of local energy communities, Microgrids and a whole plethora of potentially disruptive business models. To some this represents a challenge to their core business, to others it promises exciting new opportunities.

Today’s Distribution System Operators may fear the threat of grid defection. Even if there remain substantial income generating assets, these may become under-utilised and incrementally less profitable as new entrants cherry-pick the more profitable parts.

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The Delta-ee New Energy Summit 2019: The key takeaways

We recently held our first New Energy Summit, in Amsterdam, on the 28-29th of May 2019.

The event brought together over 100 industry stakeholders ranging from energy suppliers, hardware manufacturers, data specialists, retailers, to insurance providers across Europe and beyond.

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