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the word insight with people climbing over it
Blog
Where’s the money? How big is the economic opportunity? These are the most frequent questions I get asked about energy consumption data, or ‘energy insights’. These are simple and important questions to ask but has been a challenge to give a confident response to. Customers enjoy better understanding, control, and reduction of their energy use....
Close up focus on employee hand holding tablet
Blog
Amongst the talk of targets, commitments and roadmaps, we must make room to talk with consumers. Technology clearly plays a central role in the energy transition even at the end of the supply chain, from decarbonising homes and transport to increasing and optimising green electricity generation and storage. But we often forget that consumers will play an equally important role....
Close up focus on employee hand holding tablet
Blog
The energy transition is a term familiar to us in the energy sector, and we might talk about the need to lead consumers through it. Yet do we adequately consider what this means for consumers and how this is realistically achieved? Even in countries with the lowest carbon footprints, there is still a range of...
Close up focus on employee hand holding tablet
Blog
I recently wrote about reframing the energy transition narrative, discussing the need to engage customers in order to bring them on the journey from having to buy commodity-based products based on price, to wanting to buy energy services based on value. But what does that path to customer engagement look like and what role does...
Close up focus on employee hand holding tablet
Blog
Much of the energy transition narrative has been around the decentralisation of energy assets, the digitalisation of business models and the shift from fossil fuel to renewable energy generation. There is growing momentum in interest and innovation here and few in the energy sector will dispute the huge changes already underway and accelerating in the...
hand holding a smartphone showing energy ratings
Blog
The smart meter rollout in GB has been besieged with problems, so the smart meter consultation currently underway in GB is necessary. However, completing a market-wide rollout programme is just one area to address. Stimulating innovation to unlock the longer-term benefits that smart meters undoubtedly enable and communicating these benefits and the transformational potential for...
woman looking at her phone
Blog
Poor customer service is one of the big drivers of churn in energy retail. It’s not difficult to recall a time when you’ve felt underwhelmed when querying an inaccurate electricity bill, when trying to understand a change in payment plan or when changing account after moving home. But under the surface, there’s a fair amount...
Smart energy meter
Blog
It’s fantastic to see BEIS (the Department for Business, Energy & Industrial Strategy) launching their Smart Energy Savings (SENS) Innovation Competition, a £6.25 million innovative competition to drive residential energy efficiency in the UK using smart meter data. Energy retailers have historically used a variety of old-school techniques to help their residential customers reduce energy...

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