Heat Insight Service

Our Heat Insight Service helps subscribers to understand customers and the future direction of the market, and to develop the right customer propositions.


HIS web graph crop

The Delta-ee Heat Insight Service is a unique and complete market view from experts who understand both the technology and the customer together. It contains commercially compelling insight that enable you to build the strongest marketing pitch to your target audience based on primary research and insight.

Why subscribe?

We can help you:
  • Understand ALL technologies that compete in the market- including boilers, controls and associated services in addition to emerging low carbon threats and opportunities.
  • Target the right part of the market and the right customers with a compelling proposition, tailored to their needs.
  • Understand customers’ readiness and willingness to pay for heating products and associated services.
  • Differentiate your proposition from the growing competition and build your brand.


“The real value of [the HIS] lies in the ability to really understand the customer and the technology together.” - E.ON UK


 Download the Service Prospectus
Download the Customer Panel brochure


Last year, Delta-ee’s Heat Insight Service established its first Customer Panel – a representative sample of up to 1,000 private homeowners. We have pulled together some of the key findings in the infographic below - click on the image to see a larger version. We are running our Customer Panel again in 2017/18 - what other questions should we ask? To find out more read our blog, or visit our Customer Panel web page.

Delta ee CustomerPanelSurvey Infographic

If you are interested to find out more or want to tell us what you want to know about your customers, please contact Felicity Tolley or Jaryn Bradford.

We have an ongoing programme of recent research with different customer groups. Our subscribers receive immediate and full access to all our latest research. We include below some free 'tasters' to illustrate the research undertaken by our Heat Insight Service Team. Each download provides some high level discussion of topics which are covered in much greater detail in our subscriber reports. For further information on how to subscribe, contact steven.ashurst@delta-ee.com.

  Webinar Presentation Whitepaper
September 2016 - Daikin's KEY Conference - Market Insight - Future Directions and Opportunities   Download the PDF  
Summer 2016 - Opportunies in the UK heating market - Delta-ee gives its insight for the year ahead. What are some key factors that are influencing the transition of the heating market? webinar medium Download the PDF  
Winter 2015 - Amber Rudd MP says "don't give up on heat" - but how can low carbon technologies thrive without subsidy? webinar medium Download the PDF  
Summer 2014 - What is our latest research on owner-occupiers saying about the future of the microgen market? We discuss with Stephen Worrall, Customer & Market Insight Expert at E.ON. webinar medium    
Spring 2014 - Installer attitudes to low carbon heat and microgeneration - a barrier to market success?     Download the PDF
Electricity & Gas
Specialist microgeneration
European boiler

 For further information regarding the Heat Insight Service, or to make an enquiry, please contact Steven Ashurst.


Register now

Search Downloads


StevenSteven Ashurst
+44 (0)131 625 1003

Felicity Colour Felicity Tolley
 +44 (0)131 285 1759

webinar Jaryn Bradford
 +44 (0)131 285 1775

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