The research service will benefit energy companies developing digital engagement strategies and services for residential customers. The service is designed for decision-makers in Digital, Product and Innovation teams, but is highly relevant for Strategy, Customer Experience, Insight and Marketing.
The research will enable energy companies to engage with their customers, driving:
- Improved Net Promoter Score (NPS)
- Higher retention rates
- Reduced cost to serve
- Better cross-sell and upsell
The research includes market data and insights, customer data and insight, research on key issues, independent comparative analysis of vendors, case study library and support from our team of experts.